Estimated Delivery Schedule

  • Order Cut-off Time: Orders placed before 11:00 AM processed the same day.
  • Handling Time: Orders are usually prepared and packaged within 1–2 business days.
  • Transit Time: Estimated delivery takes 5–8 business days, depending on your location.
  • Total Delivery Time: Approximately 6–10 business days from the order date.

Prices, Taxes & Currency

  • All product prices are listed in USD ($).
  • Local customs duties, import fees, or taxes (if applicable) are the responsibility of the customer.

Shipping Cost

  • A flat rate shipping fee is 10$ applied and displayed at checkout.

Shipping Methods

  • We use reliable carriers such as USPS, UPS, FedEx, or trusted local courier partners, depending on delivery location.

Product Condition & Responsibility

  • All products are shipped in new condition and securely packaged.
  • Once the order is handed over to the carrier, responsibility for delivery lies with the shipping service until it reaches the customer.

Incorrect or Incomplete Address

  • Customers are responsible for providing a complete and accurate shipping address.
  • Orders with incorrect details may face delays or be returned.

Address Modification

  • After placing an order, address modifications cannot be guaranteed.
  • For urgent changes, please contact us immediately at support@eberon.store.

Order Cancellation

  • Orders may be cancelled within 12 hours of purchase.
  • Once processing begins, cancellations may not be possible.

Tracking Updates

  • Once shipped, customers will receive an email with tracking information.
  • Orders can also be tracked anytime via our Track Your Order page.

Lost or Damaged Packages

  • If an order is lost or arrives damaged, please contact us at support@eberon.store within 7 days of delivery, including photos if applicable, for quick assistance.

Delivery Delays or Exceptions

  • Delivery times may vary due to factors beyond our control, such as customs clearance, weather conditions, or seasonal demand.
  • Customers will be informed in case of any unusual delays.