This FAQ page is designed to help answer common questions about orders, shipping, returns, payments, and products at Eberon. The information below is aligned with our published store policies for clarity and transparency.
How long does it take to process an order?
Orders are usually processed within 1–2 business days before shipment. Processing time may vary slightly during high-volume periods.
When will my order be delivered?
Estimated delivery time is 6–10 business days from the order date, including handling and transit time. Delivery timelines are estimates and may vary by location.
Do you provide tracking information?
Yes, once your order is shipped, tracking details are shared via email. You can also track your order through the Track Your Order page on our website.
What is the shipping cost?
We offer flat-rate shipping, and the shipping fee is $10, which is shown clearly at checkout before payment.
What is your return window?
Returns can be requested within 14 days of receiving your order, provided the item meets our return eligibility requirements.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with relevant details and photos.
When will I receive my refund?
Approved refunds are processed within 5–7 business days after the returned item is received and inspected.
Who pays for return shipping?
Return shipping costs are generally the customer’s responsibility unless the item is confirmed to be defective or incorrect.
What payment methods do you accept?
Payments are accepted through trusted third-party payment gateways available at checkout, such as PayPal or Stripe, depending on availability.
Is checkout secure?
Yes, all payments are processed through secure and encrypted checkout systems. We do not store customers’ full payment details.
What currency do you use?
All transactions are processed in USD (United States Dollar) unless otherwise stated at checkout.
How can I find size or care information?
Size details and basic care information are included in the product description where applicable. Customers are encouraged to review these details before purchasing.
Do product colors or appearance vary?
Product appearance may vary slightly due to lighting, screen settings, or display differences. We aim to present products as accurately as possible.
How can I contact customer support?
For any questions, feedback, or assistance, please contact us at support@eberon.store.
Where can I find your store policies?
All store policies, including Shipping, Returns & Refunds, and Payment Policy, are available on our website for review at any time.
Reach Us
Business Name: Eberon
Business Email: support@eberon.store
Business Hours: 09:00 AM to 4:00 PM (Monday to Friday)
Business Address: 815 E Baltimore Pike
Kennett Square, PA 19348
United States